2023-28 Water Price and Service Review

GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.

GWMWater is a government-owned statutory corporation established in 2004 with a responsibility to provide, manage, operate and protect water supply and sewerage systems for our community.

We're involved in every stage of the water process, from when it falls from the sky to when it comes out of the tap. We know a lot about water, wastewater and water management - that's why we're so confident in our ability to provide the best services for the Grampians, Wimmera and Mallee regions.

Find out more on our website.

New pricing will come intpo effect on 1 July 2023.

The timing for works or initiatives proposed will be outlined in the Pricing Submission proposal to the ESC.

From June 2018 to August 2022.

GWM prepares a Price Submission proposal for consideration and approval by the Essential Services Commission (ESC). The ESC assesses our price submission based on the following five “PREMO” principles.

Every five years we must submit a plan to the Essential Services Commission outlining our service levels, infrastructure investments and the prices we charge.

The ESC is an independent regulator, established by the Victorian government, to promote the long- term interests of Victorian consumers with respect to the price, quality and reliability of essential services. It regulates Victoria’s energy, water and transport sectors, and the fees they charge as well as administering the rate-capping system for local government.

Throughout the development of the Price Submission, GWMWater work with customers, stakeholders, and community members to listen to their views. Under the PREMO framework engagement is an important element of the pricing submission.

GWMWater is seeking expressions of interest from customers and the community to join its Community Panel. We are appointing community members, landholders, business owners and other interested individuals to represent the views of our region’s diverse population. 

Complete the EOI here. 

We cannot make these decisions alone. We want to understand our customers, community, and stakeholder’s needs and provide information on the process, pricing building blocks, how we provide services, how they are delivered, and expectations of service standards now and in the future. 

• Apply to be on the community panel
• Contact GWMWater directly

We will communicate the outcomes of our engagement and the draft plan on the GWMWater Engagement Hub, so it is vital to register so you are informed of updates.

Our partners and stakeholders include: agricultural organisations, catchment authorities, local and state government and agencies, water corporations, Victorian Environmental Water Holder, Traditional Owners.

The ESC will review GWMWaters' submission and, if necessary, seek clarity on aspects of the submission. The ESC will then prepare a draft determination and seek public comments on the draft before finalising its decision.

It is envisaged that the ESC will release its draft determination for public comment in February/March 2023.

The ESC will advertise that the draft determination is available for review and comment. GWMWater will also notify customers that draft determination is available for comment.

GWMWater’s Price Submission and the ESC’s draft determination will be available online. GWMWater will also provide hard copies for viewing at its customer service centres.

You can object to the pricing structure by responding to the ESC’s draft determination.

The new pricing structure will come into effect on 1 July 2023.